Terms of service

Last updated: 8 August 2026

These Terms & Conditions ("Terms") govern your access to and use of the website www.bettergreens.in, our mobile and web applications, and any related services (collectively, the "Platform"), operated by Agvance Private Limited ("BetterGreens", "we", "us", or "our"). By accessing the Platform, creating an account, or placing an order, you ("Customer", "you") confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. Definitions

  • "Products" means fresh fruits and vegetables, bakery items, pantry goods, and any other items listed for sale on the Platform.
  • "Order" means a request placed by you to purchase Products through the Platform.
  • "Serviceable Area" means the delivery locations we currently service, determined by pincode, primarily within parts of South Delhi and Gurugram.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract to use the Platform. By using the Platform you represent that you meet these requirements and that the information you provide (including delivery address, pincode, and contact details) is accurate, current, and complete.

3. Account & Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts that contain false information or are used in breach of these Terms.

4. Products, Freshness & Natural Variation

We sell fresh, natural, and perishable Products. By their nature:

  • Weight, size, shape, colour, and appearance may vary from images shown on the Platform. Product images are indicative only.
  • Fresh produce is sold by approximate weight or unit. For weight-based items, minor variation in the final delivered quantity may occur, and the final price may be adjusted to reflect the actual weight supplied.
  • Availability is subject to seasonality, harvest, and supply. We reserve the right to substitute an item of equivalent value or refund the affected item where a Product becomes unavailable after an Order is placed.

5. Pricing & Taxes

All prices displayed on the Platform are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST), unless stated otherwise. Prices are subject to change without prior notice; the price applicable to your Order is the price displayed at the time the Order is confirmed. In the event of an obvious pricing or typographical error, we reserve the right to cancel the affected Order and refund any amount paid.

6. Orders & Acceptance

Your Order constitutes an offer to purchase. All Orders are subject to acceptance by us, and we reserve the right, at our sole discretion, to accept, decline, limit, or cancel any Order — including for reasons of stock unavailability, errors in pricing or Product information, suspected fraud, or delivery outside the Serviceable Area. Where we cancel a prepaid Order, the amount paid will be refunded as set out in Clause 9.

7. Delivery

  • We deliver only within our Serviceable Area. You can check serviceability by entering your pincode on the Platform. We are not obligated to deliver outside the Serviceable Area.
  • Delivery timelines and windows are estimates and are not guaranteed. We are not liable for delays caused by events beyond our reasonable control (see Clause 13).
  • You, or a representative at the delivery address, must be available to receive the Order. If delivery cannot be completed due to your unavailability, an incorrect address, or refusal to accept, the Order may be treated as delivered and no refund shall be due for perishable items.
  • Risk in and responsibility for the Products passes to you upon delivery to the address provided.

8. Cancellations

Because our Products are fresh and perishable, Orders enter preparation and dispatch shortly after confirmation. You may request cancellation before your Order has been packed or dispatched; once packed or dispatched, an Order cannot be cancelled. Approved cancellations of prepaid Orders will be refunded as set out in Clause 9.

9. Returns, Refunds & Quality Issues

  • Given the perishable nature of the Products, we do not accept returns or exchanges once Products have been delivered and accepted, except in the case of a genuine quality issue.
  • If you receive a Product that is damaged, spoiled, incorrect, or missing, you must report it to our customer support with a photograph and your Order number within 24 hours of delivery. Reports made after this window may not be entertained.
  • Where a quality issue is verified, we will, at our discretion, arrange a replacement or a refund (full or partial) for the affected item(s). Refunds are processed to the original payment method and may take up to 5–7 business days to reflect, depending on your bank or payment provider.
  • Our total liability for any Order is limited to the value of that Order.

10. Payments

Payments are collected through third-party payment gateways (including Razorpay). By making a payment you agree to the terms of the applicable payment provider. We do not store your full card or banking details. Where Cash on Delivery is offered, we reserve the right to withdraw or restrict it at any time.

11. Promotions, Coupons & Offers

Discounts, coupons, and promotional offers are subject to their specific terms, are non-transferable, cannot be exchanged for cash, and may be modified or withdrawn at any time. We reserve the right to disqualify any Order or account found misusing offers.

12. Acceptable Use

You agree not to misuse the Platform, place fraudulent or speculative Orders, interfere with its operation, attempt unauthorised access, or use it for any unlawful purpose. We may suspend or terminate access for breach of these Terms.

13. Force Majeure

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, weather, floods, strikes, supply-chain disruptions, transport failures, government action, pandemics, or utility or network outages.

14. Limitation of Liability

To the maximum extent permitted by law, BetterGreens, its directors, employees, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Platform or any Products. Our aggregate liability for any claim shall not exceed the value of the Order giving rise to the claim.

15. Indemnity

You agree to indemnify and hold harmless BetterGreens and its affiliates from any claims, losses, liabilities, and expenses arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

16. Intellectual Property

All content on the Platform — including the BetterGreens name, logo, text, graphics, images, and software — is the property of Agvance Private Limited or its licensors and is protected by applicable intellectual-property laws. You may not copy, reproduce, or use it without our prior written consent.

17. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect and use your information.

18. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date, and your continued use of the Platform after such changes constitutes acceptance of the revised Terms.

19. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at New Delhi, India.

20. Contact Us

For any questions, quality issues, or support, please reach us through the Contact page on the Platform.