FAQs

Frequently Asked Questions (FAQs)

About BetterGreens

1. What is BetterGreens?
BetterGreens is a premium grocery delivery service that focuses on farm-fresh produce, artisanal baked goods, ethical sourcing, and sustainable practices. We bring you the best of fresh, seasonal produce and groceries, sourced directly from ethical growers and artisans.

2. Where are you located?
Our warehouse is in Gwal Pahari, Gurugram, and we deliver across Delhi NCR and select areas in India.

Fresh Produce

3. What makes BetterGreens' produce special?
Our fresh produce is sourced directly from ethical farmers who use sustainable practices. We prioritize quality, seasonality, and biodiversity to ensure you get the most flavorful, nutrient-rich fruits and vegetables.

4. Do you grow any of your own produce?
Yes! We have a Kitchen Farm adjacent to our warehouse where we experiment with growing new varieties and essentials for our baking and kitchen operations. This farm also allows us to host tours and give customers a closer look at sustainable farming practices.

5. How fresh is your produce?
Our produce is often harvested just hours before it reaches your doorstep. By sourcing locally and reducing transit times, we ensure that every item is as fresh as possible.

Our Bakery & Products

6. What is the BetterGreens Bakery?
Our in-house bakery creates delicious, high-quality baked goods using the finest ingredients. From breads and pastries to other treats, everything is crafted with care and attention to detail.

7. How does BetterGreens ensure quality in its baked goods?
We use only the freshest, responsibly sourced ingredients to create our baked products. Our team of expert bakers follows meticulous processes to ensure consistent quality and taste.

8. What other products do you offer?
Beyond produce and baked goods, we provide a curated selection of groceries, including dairy, pantry staples, and specialty items, all sourced from ethical growers and artisans.

Ordering & Delivery

9. How do I place an order?
You can order via our website or by contacting us directly. Subscribe to essentials for regular deliveries or order à la carte at your convenience.

10. What is the delivery time?
We deliver all orders within 24 hours of confirmation to ensure maximum freshness.

11. Are there any delivery charges?

  • Within 12 km of our warehouse: Free delivery
  • Beyond 12 km: Delivery charges apply and will be calculated at checkout.

12. Is there a minimum order value?
Yes, the minimum order value is ₹599.

Sustainability

13. What sustainable practices does BetterGreens follow?

  • Electric-only delivery fleet to reduce emissions.
  • Packaging reuse: Return your packaging during the next delivery for upcycling.
  • Precise inventory management: We minimize food waste to less than 1%.

14. How do you support farmers?
We work directly with farmers and artisans, ensuring they receive fair compensation. By sourcing high-quality, unique produce, we preserve biodiversity and promote sustainable farming practices.

Our Workplace & Team

15. What makes BetterGreens a great workplace?
We believe in creating a supportive and inclusive work environment. Our policies prioritize the well-being of our staff, offering fair compensation, growth opportunities, and a collaborative culture. We’re committed to being a workplace where every team member feels valued and empowered.

Payments, Cancellations & Refunds

16. What payment methods do you accept?
We accept payments through Razorpay, including credit cards, debit cards, UPI, and wallets.

17. Can I cancel my order?
Yes, you can cancel your order before it is processed. However, cancellations are subject to our terms and conditions.

18. What if I’m unhappy with the product quality?
If you’re dissatisfied with the quality or freshness of a product, you can return it at the time of delivery. We’ll replace it or adjust your order as necessary.

19. Do you offer refunds?
Refunds are considered on a case-by-case basis. If we cannot fulfill your order due to unforeseen circumstances, we will issue a full refund.

Customer Support

20. How can I contact BetterGreens for support?
You can email us at feedback@bettergreens.in for any queries or concerns.

21. How do I stay updated about offers and new products?
Follow us on Instagram at www.instagram.com/eatbettergreens for updates, seasonal highlights, and exciting offers.

Careers

22. Are you hiring?
Yes! Visit our Careers page to explore open positions and learn how to apply.